Real people. Real product help.
Need help before you buy or after your order is placed? Our Customer Care team can assist with product selection, compatibility, order updates, delivery, returns, after-sales support, packages and project enquiries.
info@thebathroomsociety.com.au
Live Chat
9:00am–10:00pm, 7 days a week
Phone
(02) 8046 7457
Phone hours
Monday–Friday, 9:00am–5:00pm
Business
The Bathroom Society – ABN 79 697 231 575
Weekend support
Saturday and Sunday support is available by Live Chat and email from 9:00am to 10:00pm. Phone support is available Monday to Friday from 9:00am to 5:00pm.
Choose the right enquiry
- Product advice / compatibility
- Existing order / delivery update
- Return request
- Damaged or incorrect delivery
- Warranty / product issue
- Help Me Buy / package help
- Trade / commercial quote
- Accessible & care project enquiry
Returns address
Please do not send or deliver returns to any address without prior approval. Once your return has been reviewed and approved, your Return Authorisation / return form will include the correct distribution-centre return address and any specific freight, pallet, packaging or delivery instructions.
TIP FOR FASTER SUPPORT
For order, return or warranty enquiries, include your order number. For product issues, include clear photos of the full product, the issue, packaging and product labels where relevant.